A 99.9% Server Uptime
Our shared hosting platform is based on a solid, first–class hardware configuration and a significantly tweaked Linux version. Thus, regardless of what your site is, or how many site visitors you have, or even if there’s a DDoS attack, our web hosting servers will remain up and running and your websites will remain online.
All our Linux shared hosting service packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s crucial that you also build your own network architecture. That’s the reason why we built a custom internal network in each one of our datacenters. Based on enterprise–grade Juniper routers and switches, our internal network allows for stupefyingly fast data transfer speeds and is also fully redundant.
Hence, you will take advantage of a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, regardless of which hosting package you have opted for.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re dissatisfied with our services, or if you find them inadequate, or if you decide that you need a Linux VPS servers instead of a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain total control over your domain names even if you terminate your account with us.
24/7 Technical Support
If you’ve ever had to wait around for hours to receive a response, you probably know how exasperating this can be, especially if your site is at stake. That is why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be here for you and they will answer you in less than sixty minutes. And the best thing is that their average support ticket response time is well under 20 minutes!