Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Every support request you send to us will be replied to within maximum sixty minutes. If for any reason whatsoever your ticket or email calls for further assistance from a sysadmin, we will without delay forward it and leave a comment to notify you that your issue is being examined. If you order our Managed Services package, any of the server administration services included there will be executed at a time of your choosing.
An Exceptional Tech Support Service
Our tech support team will be available to you round–the–clock should you require assistance working with our Web Hosting Control Panel or with any of the applications that we install for your convenience on the dedicated hosting server. What is more if you need assistance with the standard admin tasks on your dedicated web hosting server, you can make use of the Managed Services package, that includes data backup storage space, Operating System updates every week, troubleshooting and installation services, server monitoring and restarting procedures, etc.
A User–Friendly Help Area
Each dedicated server comes with our charge–free Web Hosting Control Panel, which sports an in–depth knowledgebase plus a collection of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.