Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You can find almost all the answers to your questions in the user–friendly Help section integrated into your Web Hosting Control Panel. It offers an exhaustive database with frequently asked questions and in–depth educational articles contributed by our capable help desk support staff.

  • Top quality support service
  • Tutorial Videos

  • If you prefer to watch how a task is fulfilled or how a problem is taken care of, rather than just reading about it, examine our compilation of step–by–step video tutorials. They cover a variety of different issues and will help you quickly learn how to work with our Web Hosting Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 help desk support service and feature a sixty–minute ticket response time guarantee. Our knowledgeable customer service technicians will be available to you night and day and will solve any issue that you could come across within less than 60 minutes after the technical support ticket submission. In most cases, an answer will be provided to you within twenty minutes.