Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client help crew is trained to efficiently take care of all Linux shared hosting service customers’ requests and assistance requests. Via our ticketing system, it will be possible to fill in your issue and a support crew representative will, no doubt go back to you in less than max sixty minutes. Basically, practice has shown us that the ordinary response time period is 20 mins.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us whenever required. Our crew of employees will be on the web for you 24x7x365 to respond to all of your issues and to correct any trouble you will probably have. You can submit a customer assistance ticket from the FAIHAD Hosting Web Hosting Control Panel or drop an email message anytime. Additionally, on working days, you are able to call us or take advantage of the online chat service.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel supplies an extensive know–how base that is integrated into all sections. In each section, you will find a Help press button which will load for you a list of step–by–step tutorials on how to make use of a specific element or conduct a particular action. Also, we have produced training online videos for you to get a better idea of the Control Panel’s interface.