Help and Support Channels
A 60 mins Ticket Solution Guarantee
Our client support Department is present 24/7/365 to attend to each of your support tickets. Every ticket you send to us shall be addressed within maximum one hour. If your case calls for some help from an admin, we are going to address the ticket to the technician in charge and will let you know that the issue is being taken care of.
Professional Tech Support Service
Our technical assistance Department will be on shift for you day and night to to reply to all support inquiry tickets that you send. We offer customer help for the software applications that are pre–configured on your hosting server. These include our in–house designed Web Hosting Control Panel, the selected Operating System along with the server administration panel (depending on the VPS type).
A Descriptive Help Zone
An exhaustive and routinely updated article base is incorporated into our in–house built Web Hosting Control Panel. It provides quick tips about how to perform all of the standard web site supervision duties. The Help section supplies comprehensive how–to articles and reviews and step–by–step video training. You can gain access to the Help zone by pressing the Help or Video buttons in the right corner of each Control Panel section.