The presence of the customer and tech support that a shared hosting company provides can tell you a lot about the services that they supply too. In case you can use just e-mail messages or tickets, you have most probably discovered some reseller and not the actual web hosting provider. When this is the case, you will have to wait for several days in order to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the real web hosting company for extra help. When the provider offers several ways of communication with short response time available at any time, they are most likely the top provider, not just a reseller. So you'll enjoy prompt assistance and high quality support as they'll have direct access to the servers where your account will be created. No matter what the issue - technical or sales, it's always better to be able to communicate with your web hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Hosting

We provide 24/7 billing, customer and tech support for all our Linux shared hosting service. Even if you are not our customer yet and you have some questions, we can give you a hand right away and provide the needed information, so as to give you a choice to make the best decision when you purchase your new hosting account. We are available any time, including weekends and holidays, and we offer numerous options for communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have multiple telephone numbers around the world, therefore you are able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you can take advantage of our 24/7 tech support services even on official holidays. All your websites will be available constantly and so will we. With plenty of communication options, you can select the best method to contact us and learn more about our services if you do not have an account yet, or request assistance in case you're already our customer. You will be able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour answer time warranty, even though it hardly ever takes more than 20 min to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we will be available for you anytime you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

With our Linux VPS servers, you will not need to wait for more than 1 hour so as to get support for any kind of problem that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets which you open from your billing Control Panel or emails that you send to our tech support team. Furthermore, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we'll help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the different methods of communication, so no matter what your question or issue is, there is always somebody to assist you quickly. When you need assistance with third-party software, which you cannot deploy or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we provide for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you'll be able to contact us at any time using various channels and the maximum time that you will need to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the applications which are pre-installed on the server. To contact us about a tech matter, you can open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of common questions or you would like to find out about our website hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries around the world. If you'd like to receive help with third-party software that you are unable to deploy or operate efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.