If you’ve ordered a web hosting package and you’ve got some queries connected with a specific feature/function, or if you have come across a certain obstacle and you need support, you should be able to contact the respective support staff. All web hosting companies use a ticketing system regardless of whether they offer other means of contacting them along with it or not, because the quickest way to handle an issue most often is to submit a ticket. This communication method makes the responses exchanged by both parties easy to track and permits the client support engineers to escalate the issue if, for example, a server admin has to step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will have to use at least two different accounts to get in touch with the help desk staff and to actually manage the hosting space. Incessantly signing in and out of different accounts may be a headache, not to mention the fact that it requires lots of time for the majority of hosting companies to process ticket requests.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting service include an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. Unlike other analogous tools, Hepsia permits you to manage everything related to the web hosting service itself in the same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the necessity to log in and out of different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just several mouse clicks without having to log out of your Control Panel. During the process, you can select a category and our system will offer you a variety of educational articles, which will supply you with more information and which may help you solve any particular problem even before you submit a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated service, was developed with the idea that you should be able to manage everything related to your semi-dedicated account in one place and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or chance upon a predicament, you can contact our client service team members straight away without having to log into a completely different admin console. You can look through your files or check different settings within your account whilst posting a new ticket or reading the response to an older one. If you’ve got a vast number of tickets and you wish to track down a specific one, you can resort to the intelligent search functionality, which is available in the Help section. We guarantee that you’ll obtain an answer in less than an hour irrespective of the essence of your enquiry or issue.