If your hosting company provides live chat support, you're able to speak with an agent in real-time and find out useful information or get a problem resolved timely. The basic advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with world wide web access, therefore you will not pay any fees in case you're in a different country or state. What's more, it'll be easier to copy and paste details such as domains, usernames or error messages in other words details that are sometimes difficult to share with the other party on the telephone. The live chat is also a much quicker way to contact your website hosting provider's support crew compared to using a ticketing system. What's more, in the event that some trouble requires some more time to be resolved, you'll be able to do something different while you wait for support on the live chat, which means that you won't lose time - something that's impossible when you're on the phone.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our Linux shared hosting service, we now have live chat support that is available 24x7, even on holidays. You are able to get in touch with us no matter if you already own an account or not, since we can assist you with nearly anything, ranging from providing you with common information regarding our services if you are not a client yet and you are thinking about purchasing one of our plans, to helping you with installing an e-mail account in an e-mail client. Some issues are more technical and time-consuming, so you'll need to take advantage of the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all of our prospective and present clients. In case you're looking for a new hosting account, you will be able to chat in real time to one of our agents and receive more details about our semi-dedicated service so as to select the optimal plan for your web sites. In case you already have an account with us, we will be able to assist you in a very timely manner with billing, general and 1st level technicalissues. Even though in certain cases you'll need to open a support ticket as there're problems that can't be resolved on the live chat, we will assist you with various standard tasks, like setting up an e-mail account in an email client or forwarding one domain name to another. As a result, you will take advantage of timely support and you'll save a lot of time.