In case you have a website, a problem might always surface and it does not necessarily need to be associated with the hosting service itself. For example, something can go wrong when you update a web-based app or some vital content can be modified or erased accidentally. Irrespective of what the essence of the problem might be, you’ll need to contact the respective customer support team and ask them to restore a backup or to assist you in dealing with the problem that you are having. How quickly they will do this will determine the length of time that your websites will be unavailable. For particular sites like community web portals or online stores, a repeated outage often equals lost customers and cash. That is why, it is vital to use the services of a web hosting company that provides not only a very good tech support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting service include a sixty-minute reply guarantee, which implies that no matter what enquiry or difficulty you may have, we’ll always be there to lend you a helping hand. In fact, it seldom takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our client support team representatives are available 24/7, even on national holidays and weekends, which means that you’ll always obtain prompt support. We realize how expensive time can be, so by the time we respond to your ticket or email, we’ll have explored the issue and, in case we haven’t discovered a solution, we will supply you with more details on what you need to do on your end – if the case requires it. With our support service, you can be certain that there will be somebody to help you momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a support ticket through your web hosting Control Panel or write an email regarding your semi-dedicated server, you will get a response within no more than 60 minutes. You can touch base with us whenever you need with regards to general, technical or billing issues and due to the fact that we are available 24-7-365, you’ll invariably obtain help in a well-timed manner. Depending on the specific question or issue, we’ll give you more info, solve the complication if it’s been caused by something that is within our reach or inform you how to proceed in case you need to adjust a given setting for an app that we do not have access to. You can forget about waiting for an entire day for every single response. The fact is, in the majority of cases we answer emails and tickets within twenty-twenty five minutes max.