Phone Support in Shared Hosting
We believe that the option to speak with a live representative is rather important, that's why we have three support lines worldwide (Australia, USA and UK) and you are able to contact us on the phone for fourteen hours every day. In case you consider obtaining one of our Linux shared hosting service, for instance, you'll be able to call us and find out more about our services prior to ordering in order to be sure that we cover all of the system requirements for your websites. After your order, you can contact us about any kind of sales or billing issues you may experience, or receive any kind of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
When you need more information about the semi-dedicated service that we supply, you'll be able to call one of the three support phone lines we have worldwide - in the U.S.A., the UK and Australia. In this way, you are able to check ahead of time if our solutions will be appropriate for your websites. If you're already our customer and you own a semi-dedicated account, you're able to contact us on the phone for 14 hours every day about any kind of billing or basic issues. For strictly tech issues you'll have to employ our ticketing system so as to communicate with our technical support since sometroubles simply need extra time to be taken care of, but we can assist you on the phone with a number of minor technical issues as well, saving you time and efforts.