Though this isn't the keyaspect for you to recognize a reliable shared hosting provider from a bad one and a reseller from a real provider, the option to call and consult with a live person is a sign that you are not dealing with a one-person service provider and that you'll be able to get in touch with someone when you're in need of help. The phone support for web hosting services may vary from standard to experienced, so the problems that can be resolved through a call differ based on the particular provider. In most cases, these matters are simpler and feature billing or 1st level technical issues as more difficult tasks often need a support ticket where both you and the system administrators can track what's going on with a specific situation. Nonetheless, the option to call your service provider can save you considerable time and efforts for the numerous small things that may eventually appear at the time you manage your website hosting account.

Phone Support in Shared Hosting

We believe that the option to speak with a live representative is rather important, that's why we have three support lines worldwide (Australia, USA and UK) and you are able to contact us on the phone for fourteen hours every day. In case you consider obtaining one of our Linux shared hosting service, for instance, you'll be able to call us and find out more about our services prior to ordering in order to be sure that we cover all of the system requirements for your websites. After your order, you can contact us about any kind of sales or billing issues you may experience, or receive any kind of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

When you need more information about the semi-dedicated service that we supply, you'll be able to call one of the three support phone lines we have worldwide - in the U.S.A., the UK and Australia. In this way, you are able to check ahead of time if our solutions will be appropriate for your websites. If you're already our customer and you own a semi-dedicated account, you're able to contact us on the phone for 14 hours every day about any kind of billing or basic issues. For strictly tech issues you'll have to employ our ticketing system so as to communicate with our technical support since sometroubles simply need extra time to be taken care of, but we can assist you on the phone with a number of minor technical issues as well, saving you time and efforts.